How to Recover Your Funds with CoinTrace Pro: A Complete Guide

We believe victims deserve complete transparency about what the recovery process actually looks like. This guide walks through exactly how CoinTrace Pro works — no jargon, no false promises. (Not yet a client and want the general playbook first? Our step-by-step recovery guide covers the same process in a form you can act on yourself. Still deciding who to trust? See our guide on spotting a fake recovery service first, read why we're a legitimate, trustworthy choice, or run through our checklist for evaluating any crypto recovery company first.)

Step 1: Free Case Submission

Every case begins with a free, no-obligation case submission. You can submit through our online case report form.

What to include in your submission: - A clear description of what happened and when - Approximate amounts lost and the cryptocurrency involved - Any transaction IDs, wallet addresses, or platform details you have - Your contact information for follow-up

We review every submission. A case manager gets back to you the same day or the next business day (Mon–Sat, 9am–7pm ET) to let you know whether we believe your case is traceable and what the next steps look like.

Step 2: Case Assessment and Forensic Scoping

Once we accept a case, our forensic team begins a preliminary blockchain investigation to map where your funds went after they left your wallet. This typically takes 24–72 hours.

The scope assessment tells us: - Which blockchains and tokens are involved - How many hops the funds took before reaching their current location - Whether funds have reached a centralized exchange (where freezing is possible) - Whether mixing or obfuscation techniques were used - An honest read on how traceable your specific case looks

We share the full scope assessment with you before any next steps.

Step 3: No Recovery, No Fee

We don't charge anything for the investigation, case-building, or negotiation with the merchant — that's genuinely no recovery, no fee on our end. The only costs you'd ever pay are your own, paid directly to third parties: things like your own legal counsel, official complaint or filing fees, or travel, if any of those come up in your specific case. We never charge large upfront fees to ourselves — that's the hallmark of recovery scammers, not legitimate firms.

Step 4: Full Blockchain Forensics Investigation

Our certified investigators combine established chain-analysis tooling with manual research to trace your funds at a granular level. We document every transaction, every wallet cluster, and every entity we can identify in your forensic case file.

When funds are identified at a compliant exchange, we help you prepare a request to that exchange, backed by our forensic documentation. Some exchanges choose to review and act on a well-evidenced request — that's the mechanism that gives a case a real shot, though it's ultimately the exchange's decision, not something we can compel.

Step 5: Filing Complaints and Settlement Negotiation

We help you prepare and file the right complaint with the appropriate regulator or authority in the merchant's jurisdiction. Once that evidence and your legal filing are in place, we open direct negotiation with the merchant — facing solid evidence and formal legal exposure, many choose to settle rather than risk further consequences.

Recovery, when it happens, can come through: an exchange-facilitated return, a negotiated settlement with the merchant, or action taken by a regulator or law enforcement following your complaint. We're upfront that none of these are guaranteed.

We keep you informed at every stage. If funds are recovered, they go to you directly — we're never in possession of them.

Last reviewed Sep 11, 2026 · Reviewed by our CEH-certified investigation team