Legal

Terms & Conditions

Last updated: September 14, 2026

1. Agreement to Terms

By accessing or using the CoinTrace Pro website at cointracepro.com ("Site") or engaging any of our services, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree, please discontinue use of the Site immediately. These Terms apply to all visitors, clients, and others who access or use the Site.

2. Description of Services

CoinTrace Pro ("Company", "we", "us", or "our") provides blockchain forensics, digital asset tracing, anti-money laundering (AML) compliance consulting, litigation support, and cryptocurrency recovery advisory services. We do not guarantee recovery of any funds. All outcomes depend on case-specific factors including transaction history, exchange cooperation, and applicable law.

3. Client Obligations and Cooperation

To pursue your case, you agree to provide accurate and complete information about your situation — including transaction records, wallet addresses, and communications with the platform or individual involved — and to notify us promptly if anything changes. You authorize us to communicate on your behalf with exchanges, financial institutions, and, where applicable, law enforcement, solely for the purpose of investigating and pursuing your case. Providing false or misleading information, or failing to respond to reasonable requests for information, may result in the suspension or termination of your case.

4. No Guarantee of Recovery

CoinTrace Pro makes no representation, warranty, or guarantee that any stolen, lost, or inaccessible digital assets will be recovered. Blockchain forensics and recovery services involve complex technical, legal, and jurisdictional factors outside our control. Any case outcomes shared on this Site, including statistics such as total funds recovered, represent historical results and are not indicative of future performance or your individual case outcome.

5. Not Legal or Financial Advice

The information provided on this Site is for general informational purposes only and does not constitute legal, financial, investment, or professional advice. You should consult a licensed attorney or financial adviser before making any decisions based on information obtained from this Site. Engaging our services does not establish an attorney-client relationship.

6. Eligibility and Use of the Site

You must be at least 18 years of age to use this Site or engage our services. By using the Site, you represent and warrant that you are of legal age and that your use of the Site will comply with all applicable laws and regulations. You agree not to use the Site for any unlawful purpose, to harass or impersonate any person, or to submit false or misleading information through our contact forms.

7. Intellectual Property

All content on this Site, including but not limited to text, graphics, logos, images, and software, is the property of CoinTrace Pro or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our prior written consent.

8. Confidentiality

Any information you share with us through the contact form, case report form, or direct communications will be treated as confidential. We will not disclose your personal information or case details to third parties except as necessary to provide our services, comply with legal obligations, or as described in our Privacy Policy.

9. Fees and Payments

Our service fees are agreed upon individually and communicated to you before any engagement begins. Unless otherwise stated in a signed service agreement, all fees are non-refundable once work has commenced. We reserve the right to terminate services if payment obligations are not met.

10. Term, Termination, and Cancellation

These Terms remain in effect for as long as you use the Site or we are actively engaged on your case. You may end your engagement with us at any time by notifying us in writing. We may suspend or terminate services immediately if you breach these Terms, provide materially false information, fail to meet payment obligations under a signed service agreement, or if continuing the engagement would violate applicable law. Sections of these Terms that by their nature should survive termination — including Intellectual Property, Confidentiality, Limitation of Liability, Indemnification, and Governing Law — will continue to apply after termination.

11. Limitation of Liability

To the fullest extent permitted by law, CoinTrace Pro and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or our services, including but not limited to loss of funds, loss of data, or loss of business opportunity. Our total liability to you for any claims arising from these Terms or your use of our services shall not exceed the fees paid by you to us in the three months preceding the claim.

12. Indemnification

You agree to indemnify and hold harmless CoinTrace Pro and its affiliates, officers, agents, and employees from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of your use of the Site, violation of these Terms, or infringement of any third-party rights.

13. Third-Party Links

The Site may contain links to third-party websites. These links are provided for convenience only. CoinTrace Pro does not endorse and is not responsible for the content, privacy practices, or terms of any third-party sites. Accessing third-party links is at your own risk.

14. Disclaimer of Warranties

The Site and all content and services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Delaware.

16. Entire Agreement; Severability

These Terms, together with any signed service agreement and our Privacy Policy, constitute the entire agreement between you and CoinTrace Pro regarding the Site and our services, and supersede any prior agreements or understandings on that subject. If any provision of these Terms is found invalid or unenforceable by a court of competent jurisdiction, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

17. Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Site. Your continued use of the Site after any modifications constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.

18. Contact Us

If you have any questions about these Terms, please contact us at:

Speak with an investigator today.

Every consultation is confidential and free. Submit your case anytime — a specialist gets back to you the same day or the next business day, Monday through Saturday, 9am–7pm ET.

After you submit:

  • A specialist contacts you the same day or the next business day
  • We give you an honest read on whether it's traceable — no pressure either way
  • If we move forward, every next step is explained before you commit to anything
Prefer email? support@cointracepro.com
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