Privacy Policy

1. Introduction

CoinTrace Pro ("Company", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cointracepro.com ("Site") or engage our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of the Site.

2. Information We Collect

We may collect the following categories of information:

• Personal identification information: Name, email address, phone number, and country provided through our contact or case report forms.
• Case-related information: Details about your situation including the nature of the fraud, estimated losses, wallet addresses, and transaction IDs you voluntarily provide.
• Usage data: IP address, browser type, pages visited, time spent on pages, and referring URLs collected automatically via analytics tools.
• Communications: Records of emails, messages, or calls you initiate with us.

We do not collect payment card information directly — all payments are processed through secure third-party payment processors.

3. How We Use Your Information

We use the information we collect to:

• Evaluate and respond to your case inquiry or contact request
• Provide, operate, and improve our services
• Communicate with you about your case, updates, and service-related matters
• Comply with legal and regulatory obligations
• Detect, prevent, and address fraud or security issues
• Analyse Site usage to improve user experience
• Send marketing communications where you have opted in (you can opt out at any time)

4. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

• Service providers: Trusted third parties who assist us in operating our website and delivering our services (e.g. email delivery, analytics, CRM tools), bound by confidentiality obligations.
• Legal requirements: When required by law, court order, or government authority, or to protect the rights and safety of our clients, staff, or the public.
• Law enforcement cooperation: Where relevant and lawful, we may share blockchain tracing data or case findings with law enforcement agencies as part of an active investigation with your consent.
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred with appropriate confidentiality protections.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect usage data and improve your experience. Types of cookies we use:

• Essential cookies: Necessary for the Site to function properly.
• Analytics cookies: Help us understand how visitors interact with the Site (via Google Analytics 4).
• Marketing cookies: Used by Google Ads to track conversions and serve relevant advertisements.

You can control cookie preferences through your browser settings. Disabling cookies may affect certain Site functionality.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, maintain accurate business records, comply with legal obligations, and resolve disputes. Case-related information may be retained for up to 7 years for legal and compliance purposes. You may request deletion of your data at any time, subject to legal retention requirements.

7. Data Security

We implement industry-standard security measures including encryption in transit (HTTPS/TLS), access controls, and secure storage to protect your personal information. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data ("right to be forgotten").
• Opt-out of marketing: Unsubscribe from marketing emails at any time via the unsubscribe link or by contacting us.
• Data portability: Request a copy of your data in a machine-readable format.
• California residents (CCPA): You have the right to know what personal data is collected, to opt out of its sale (we do not sell data), and to non-discrimination for exercising your rights.

To exercise any of these rights, contact us at support@cointracepro.com.

9. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.

10. Third-Party Services

Our Site uses third-party services including Google Analytics, Google Ads, and Resend for email delivery. Each of these services has their own privacy policies governing how they process data. We encourage you to review their policies. We are not responsible for the privacy practices of third-party services.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy and applicable law when transferred internationally.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Your continued use of the Site after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our privacy team: